INTERNAL RULES OF USE GUEST HOUSE RUMENA RAIYA

 

Dear guests,

Compliance with the internal rules of use of Guest House Rumena Raiya will ensure your pleasant and uninterrupted stay with us.

When the customer has placed an order, they have entered into a contractual relationship and agree to continue to describe the general terms and conditions.

GENERAL TERMS AND CONDITIONS FOR USING THE GUEST HOUSE RUMEN RAIYA

INTERNAL ACCOMMODATION RULES

  1. Guest registration takes place only after personal presentation of an identity document.Fill in the address card on the day of arrival. Check-in takes place after 14: 00. Check-out before 11: 00. It is also possible to check in earlier or later, only upon prior request and if possible.
  2. Rumena Raya Guest House is open to the public and staff are not responsible for personal loss and / or personal injury during their stay.
  3. Overnight stays in accordance with the made orders are paid in advance in the amount of 30% of the order price by bank transfer. You are not allowed to stay in the house if you have not been paid the amount of the reservation. Bank transfer details advertised on the complex’s website.
  4. The maximum number of guests in each of the rooms in the complex is 17 people, for example, 1 adult over the age of 18 is required.
  5. It is forbidden to attract and use psychoactive/narcotic substances on the territory of Guest House Rumen Rai 
  6. Working hours of the house: self-service from 0: 00 to 24: 00.

Booking methods

  • Booking a seat .
  • Booking by phone or email specified on the website.
  • Booking to a travel website.
  • Booking account for payment of a deposit by bank transfer.

Orders that do not pay a deposit of 30% of the apartment price within the agreed period with the owners are considered unconfirmed and canceled.

Conditions for order cancellation:

If the reservation is confirmed, the deposit will not be refunded.

 Reservations, cancellations and cancellations on public holidays – All national holidays, New Year, Christmas:

The order is considered confirmed after payment of a deposit of 30 % or more % from the amount of debt owed.

Interior Lines

  1. Upon arrival at Rumena Raiya Guest House, the hosts introduce guests to the facilities and comfort they offer.
  2. Smoking is absolutely prohibited in all enclosed areas of Rumena Raiya Guest House. On-site smoking is carried out in the courtyard or on the external terraces of the rooms.
  3. We love pets, but within the complex are allowed only after a clear agreement with the owners and strictly meet with other guests of the complex who are at this time.
  4. It is absolutely forbidden to use the seasonal pool for children under 14 years of age unaccompanied by an adult. Please do not leave any children unattended. Rumen Rai Guest House, and its owners are not responsible for injuries and injuries to the guests of the house during their stay.
  5. Attraction and use of psychoactive/narcotic substances on the territory of Rumen Rai Guest House is prohibited .
  6. When leaving the property, guests must leave it in the same condition as they found it at check-in.
  7. In case of damage due to improper use of the equipment, as well as missing or broken items/appliances, you must immediately notify the owners. In these cases, the policy of Guest House Rumena Sky damage caused can be extracted from the causative agent of the disease.
  8. Security at Rumen Rai Guest House is very important to us and our guests all your valuables and possessions are your responsibility during your stay with us.
  9. Subject to security considerations. While staying with us, please use only power tools on site. Air conditioners are used during your stay in the premises and do not allow them to return to working mode after leaving the complex. Import into electrical appliances without explicit agreement and permission from the owners is not encouraged and is prohibited.
  10. In the event that guests placed in the Rumen Rai Guest House have indecent and threatening behavior towards other guests of the complex, crush the objects and property of the complex, do not respect the human rights and individual space of the owners of the complex, we reserve the right to ask guests to vacate the territory of the house, as the paid check-in price remains refundable. If necessary, the owners reserve the right to contact the law enforcement agencies for assistance in restoring peace in the complex.
  11. House guests with a stay should not create discomfort for those living near the guest house. After 23.00 hours.
  12. Upon check-in, you accept and agree to the terms of use of the guest house, in accordance with the Internal Rules and Procedures of Rumen Rai Guest House published on the website.

PERSONAL DATA PROTECTION     

Your personal data:& nbsp; processed only in connection with the implementation of the established requirements of the Law on Tourism. This information will only be used in connection with your booking and will not be shared with third parties, or for other purposes.